Chery Industrial Canada
Customer Service

Product support, handled by the team who knows your equipment

Tell us what happened and share the product details you have. Chery Industrial Canada will review your request and guide you through the next step.

Reply within 3 business days

Step 1

Products we support

Our service team supports products across the Chery Industrial Canada family of brands and product lines.

Gold Mountain logo

Gold Mountain

  • Industrial fabric shelters
  • Storage buildings
  • Replacement covers and shelter components
Nordura logo

Nordura

  • Canadian-designed shelters
  • Site-specific structures
  • Engineered components and replacement parts
Steelman logo

Steelman

  • Industrial workbenches
  • Tool and pegboard cabinets
  • Drawers and cabinet hardware
Bastone logo

Bastone

  • Mobile restrooms
  • Expandable and prefab houses
  • Mobile offices and storage containers
Greatbear logo

Greatbear

  • Skid steer attachments
  • Automotive recovery and rigging gear
  • Outdoor accessories
Chery Industrial logo

Chery Industrial

  • Industrial machines
  • Material-handling and warehouse equipment
  • Related parts and accessories

Step 2

Send your service request

The more product and purchase information you provide, the faster our team can review your request.

Product name or model
Serial number
Invoice or order number
Product, serial number and invoice photos
Email *

Only your email address is required. All other fields are optional.

Upload up to 5 PNG, JPG or WEBP images (5 MB maximum each). Include the product, serial label and invoice/receipt when available.

Your contact information

Step 3

What happens next

A clear review process keeps your request moving and helps us identify the right solution.

01

Request review

We review your product, purchase record, photos and service details.

02

Reply within 3 business days

Our service team contacts you by email or phone to confirm coverage and next steps.

03

Service resolution

We coordinate troubleshooting, parts, repair or another suitable solution based on the assessment.

Chery Mart warranty support

For products purchased through Chery Mart that meet the applicable warranty requirements, Chery Industrial Canada will provide after-sales service at no charge. Eligibility is confirmed after reviewing the order and product condition.

Need to contact us directly?

Please keep your invoice or order number and product serial number ready when contacting our team.

+1 (800) 765-0877info@cheryindustrial.ca
125-C Rue Huot, Notre-Dame-de-l'Île-Perrot, Quebec J7W 1M3, Canada